Reference

Privacy Policy

We handle your account information, payment records and session data according to the rules that apply where our service operates.

Account verification recordsPayment transaction logsSession cookies and device trackingLive casino and slots

Explore the Lobby Read FAQ

How We Collect and Use Your Information

happy88happy Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your email, mobile number, chosen username and payment identifiers when you open an account. Transaction data — amounts, timestamps, wallet names — is recorded each time you top up via Touch 'n Go eWallet, Boost or GrabPay or request a withdrawal. Session cookies track

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your login state so you stay signed in across Live Baccarat tables and slot lobbies without re-entering credentials every click. Device fingerprints help us flag duplicate accounts and unusual login patterns. We use this data to verify withdrawals, resolve payment queries, meet record-keeping obligations in jurisdictions
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where our service is available, and improve lobby performance based on which games get opened most. We do not sell personal data to third parties. Payment processors see only the transaction reference and amount needed to clear your deposit; game studios receive a session token, not
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your name or contact details. Where local law permits account services, we apply these practices; access depends on your location and the rules that govern it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

Questions About Your Data

Reach our data team through live chat if you want to see what information we hold, ask us to correct an error in your account record, or request deletion where the law allows it. Support hours cover Malaysia peak times so you get answers the same day most requests come in.

Live chat Open the chat widget on any page and select the data-enquiry option — our team answers privacy questions during Malaysia daytime hours and will tell you what records we can share or update.

Email requests Send your question to the support address shown in your account dashboard. Include your registered mobile number so we can verify your identity before discussing account data — replies typically arrive within 24 hours.

Account settings Log in and navigate to the privacy tab under settings to download a copy of your transaction history, update communication preferences, or disable non-essential cookies that track lobby behaviour but are not required for deposits.

DATA HANDLING

Security and Retention Practices

We encrypt account passwords, store payment records on servers that meet industry standards, and delete inactive accounts after the retention period set by the regulations that apply to our operations. You control marketing emails and can turn off session tracking for non-essential features without affecting your ability to deposit or play.

Encryption

Cookie controls

Essential cookies keep you logged in and remember your currency preference; analytics cookies track which slots you open most so we can surface them faster.

Data retention

We keep transaction records for the period required by financial regulations in regions where we operate — typically five years from your last deposit.

Your rights

Request a copy of your data, correct outdated contact details, or ask us to erase your account where the law permits. Some records — completed transactions, compliance logs — must be retained even after account closure to meet regulatory obligations.

Common Privacy Questions

We collect your email, mobile number, chosen username and date of birth during registration. When you make your first deposit via Touch 'n Go eWallet, Boost or GrabPay, we record your wallet identifier and transaction timestamp for verification purposes.

Yes — contact support via live chat or email with your registered mobile number to verify your identity. We will send a report listing your account details, transaction history and any marketing preferences you have set within seven business days.

Profile data is deleted 12 months after your last login if you close your account. Transaction records are retained for five years from the date of your final deposit to meet financial record-keeping rules in jurisdictions where our service operates.

Game studios receive only a session token when you launch Live Baccarat or a slot — they do not see your name, email, mobile number or payment history. The token expires when you close the game window.

Essential cookies that keep you logged in and process deposits cannot be disabled. Analytics cookies that track which games you open most can be declined in the banner — you lose personalised suggestions but all lobby features and payments still work.

Open account settings, select the closure option and confirm your mobile number. Profile data is erased within 30 days; transaction logs are kept for the regulatory period. Contact support if you want deletion sooner where local law allows early erasure.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

Privacy Policy

Questions About Your Data

Security and Retention Practices

Encryption

Cookie controls

Data retention

Your rights

Common Privacy Questions

01 What personal information does happy88happy collect when I sign up?

02 Can I see what data you hold about me?

03 How long do you keep my account information after I stop playing?

04 Do you share my details with game providers like Pragmatic Play or Evolution?

05 Can I turn off cookies and still use the platform?

06 How do I delete my account and remove my data?

Privacy Policy

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